How we keep improving
Findlay Toyota Think Tank
We always think to ourselves, how can we better improve our guest experience here at Findlay Toyota Flagstaff. One of the ways we keep improving, is we hold a “Think Tank” meeting. We gather employees and team members. We sit all of us down and talk about how we can enrich our guest experience.
One of the ideas that came out of the Think Tank meetings was implementing the kids tablets for our guest use, free of charge. We wanted to put games on the tablets that would build the kids creativity and puzzle solving skills. Sometimes we think that technology is used just for entertainment or to “kill time”. We can use this free time when you are waiting for your service on your vehicle for the better. We see it as an opportunity to not only better ourselves, but better our community.
Another idea that came out of the Think Tank was announcing of the Charity of the Month. Last year we donated over 250,000 to local charities but some of people were unaware how involved in our community we really are. One of our team members told us we should be making our loyal guest more aware. For the month of April we are giving to the American Red Cross of Flagstaff and it’s just one of the charities we are giving for this month.
This month we are sponsoring the Palette to Palate for Coconino Community College, The American Red Cross, The Shelter Service for Flagstaff, and the Second Runway fashion show for Goodwill of Northern Arizona. These are the charities we are donating to, for the local community.
We have had many great ideas come out of our Think Tank but the tablets and the Charity of the Month have been our most recent ones. We believe if we want to have the best outcome we need people from different backgrounds and different problem solving skills.
How do you think we can keep improving your experience, the guest experience? We are always up for new ideas and guest feedback is great.
Our nation was built not just on the idea of one person but on the collective minds of many.
For more info on the Goodwill Second Runway
www.eventbrite.com/e/tickets-second-runway-tickets-3242082155
